Out-of-hours GP Services are changing

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

• Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses, Physician and Nurse Advanced Practitioner.
• More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.
• Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to 5pm on Saturdays.

When we asked local people what you wanted from these appointments you told us more out of hours appointments to be available after the surgery has closed in response to this request we have this extended service with our Primary Care Network Team.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Central Primary Care Network. You can find out more about Central Primary Care Network on our PCN website at centralbasildonpcn.nhs

Central Basildon Primary Care Network is a collaboration of eight GP practices serving approximately 49,000 patients from the central Basildon area.

An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.

These appointments will not be available as walk-in appointments; you will need to book them in advance.

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way, they will advise you on the appointments which are available and which healthcare professional is the right person to help you.

If you need medical help now but it’s not an emergency, you can also go to 111 online or call 111.